Under the Civil Aviation Act, airlines are able to legally refuse access to assistance dogs if they believe the dog is a threat to the safety of the plane.
Despite having carried mindDogs successfully and safely in the past QANTAS has reassessed its guidelines and determined that mindDogs no longer meet their standards.
However, mindDogs in Queensland who have been assessed by Gayl O’Grady under the Queensland Guide, Hearing and Assistance dogs Act are cleared to travel with QANTAS.
This odd state of affairs has occurred because mindDog doesn’t fit the conventional assistance dog model of breeding, selecting, training and then providing dogs.
Virgin and most smaller airlines will carry mindDogs. You must book in advance and tell the airline about your mindDog well prior to flying.
This information for Virgin airlines can be found here.